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GENERAL INFORMATION

National Design is a leading designer, manufacturer and importer for the souvenir, gift, and chain retail channels. Our goal is to make your working relationship with National Design pleasant, professional, and profitable by providing superior quality products backed with attentive and reliable customer service.

MINIMUM ORDER: $250 per billing address

DROP SHIPMENTS: Add $15.00 per shipping address to ship to more than one location. Minimum order size is $100 per location.

PACKOUTS: Special packaging quotes required to change packouts shown. Prices shown do not apply for custom packouts that vary from shown.

CANCELLATIONS/ORDER CHANGES: Cancellations must be made within 24 hours of placing orders. Change requests or cancellations after production begins will be charged for any production costs incurred plus a cancellation fee of $100 when appropriate.

RUSH ORDERS: A rush charge of the greater of $25 or 10% will be added if product is to be delivered in less than standard quoted lead time.

SHIPPING: Orders ship FOB Shelbyville, Tennessee unless otherwise noted. All orders ship best way at customer’s expense unless specified. Shipping charges for overnight and second day delivery will be billed at customer’s expense.

LEAD TIMES: Production lead time begins after graphics, samples, and credit are approved.
          Stock Product: Ships in 3-5 working days.
Mixed Product: Ships in 10-20 working days.
3rd Party Labeling & Blistercard: Allow 6-8 weeks.
Orders over 10,000 pieces: Please call for turnaround time.

RETURN POLICY: Customer service must be contacted before any action or for authorization. Returns and adjustments will be accepted up to 60 days from ship date.

CUSTOMER SERVICE: 7:00am - 4:30pm PST

PHONE: 1-800-366-7367 Ext 9
            (858) 674-6040 Ext 9
            Fax: (858) 674-4166

WEB SITE: www.NationalDesign.com

EMAIL ORDERS, QUOTES, QUESTIONS:
Orders@NationalDesign.com
Or Contact your Sales Manager directly.

MAILING ADDRESS:
Corporate Headquarters
12121 Scripps Summit Dr., Ste. 200
San Diego, CA 92131

SAFETY: All writing inks and coloring products conform to ASTM D4236 unless otherwise noted.

For more information on General Certificate of Conformity please visit HTTP:\\GCC.NationalDesign.com