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National Design is a leading manufacturer and importer for the
souvenir, gift and chain retail channels. Our goal is to make your
working relationship with National Design pleasant, professional, and
profitable by providing superior quality products backed with attentive
and reliable customer service. MINIMUM ORDER: $250 per billing address DROP SHIPMENTS: Add $15.00 per shipping address to ship to more than one location. Minimum order size is $100 per location PACKOUTS: Special packaging quotes required to change packouts shown. Prices shown do not apply for custom packouts that vary from shown. CANCELLATIONS/ORDER CHANGES: Cancellations must be made within 24 hours of placing orders. Change requests or cancellations after production begins will be charged for any production costs incurred plus a cancellation fee of $100 when appropriate. RUSH ORDERS: A rush charge of the greater of $25 or 10% will be added if product is to be delivered in less than standard quoted lead time. SETUPS: Full Color: $50 for 1-5 products with same design. FREE on exact reorders; Silkscreen: FREE 1-color text; $30 for logos, FREE on exact reorders; Custom Imports: Setup as indicated. DESIGN CHARGES: Custom artwork created or modified by our art department will be billed at $50 per hour. Any customer changes to artwork will be billed an additional $50 setup. The customer will be contacted prior to order processing when additional charges apply. Straight line copy changes will be billed $12. SHIPPING: Orders ship FOB Shelbyville, Tennessee unless otherwise noted. All orders ship best way at customer's expense unless specified. Shipping charges for overnight and second day delivery will be billed at customer's expense. LEAD TIMES:
Production lead time begins after graphics, samples, and credit are
approved. RETURN POLICY: Customer service must be contacted before any action or for authorization. Returns and adjustments will be accepted up to 60 days from ship date. |
CUSTOMER SERVICE:
7:00am - 4:30pm PST
PHONE:
1-800-366-7367 Ext 9 WEB SITE: www.NationalDesign.com EMAIL ORDERS, QUOTES, QUESTIONS: MAILING ADDRESS: Corporate Headquarters ART REQUIREMENTS: We strongly encourage high-resolution images with a minimum of 300 dpi/150 lpi n the following formats: Freehand, Photoshop, or Illustrator. We can accept Corel Draw and Acrobat PDF files, but this may delay processing. One-color and multi-color imprints require black-and-white camera-ready art, a PMS color breakdown, or digital art. Files containing text must include fonts or text converted to paths. Art must be sized to approximate imprint area for best results. Artwork will be returned upon request. Art for repeat orders is kept on file by purchase order number for 12 months. SPECIAL NOTE: Process color is the blending of Cyan, Magenta, Yellow and Black to provide a wide array of pleasing colors. Since they are not comprised of pigments, process colors provide an approximate color match, but not an exact PMS match. PMS color references will be converted to process colors known as CMYK. A Pantone Process Color Imaging Guide can be used to reference similar CMYK values.
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